Shipping / Return Policy

Shipping Inquiries

Questions:

  1. What are your shipping rates / options?
  2. How do I return an item? (Return Policy)
  3. How / where do I track my order?

Answers:

  1. The White Historical Association offers free standard shipping to addresses in the United States and Canada for most products. A shipping charge of $25.00 will be applied to international orders.

    A shipping fee will be applied to purchases of 25 or more 2013 ornaments. 

    There will be a charge for express delivery to all locations. Call 1-800-555-2451 for more information. If you live outside the U.S. or Canada, call 410-553-2813.

    Time Frame - Most merchandise is shipped within 2 to 3 days of receiving your order. Allow 1 to 2 weeks for delivery to addresses within the U.S. and Canada. Allow more time for delivery to APO/FPO/DPO addresses. 

  2. Returns - Merchandise must be returned within 30 days under the following conditions:

    • Shipping receipt must be included.
    • The merchandise and its packaging must be in salable condition.
    • If you received a gift that is identical to the item(s) you purchased, the item(s) may be returned within 60 days.
    • Damaged merchandise can only be exchanged for a replacement.
    • This policy applies to all mail orders, website orders, and over-the-counter sales including ornaments picked up at the WHHA fulfillment center.
    • There will be no exceptions to this policy.
  3. Order Tracking - We do not provide en route tracking services.