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Shipping / Return Policy

Shipping Inquiries

Questions:

  1. What are your shipping rates / options?
  2. How / where do I track my order?
  3. How do I return an item? (Return Policy)

Answers:

  1. The White House Historical Association offers free standard shipping for up to 5 current year ornaments anywhere in the continental United States.
    The following are the standard shipping and processing charges for all merchandise, 6+current year ornaments, and up to 5 current year ornaments with other products in the United States*        

    • Up to $100.00                    $6.95
    • $100.01 to 250.00              $9.95
    • $250.01 to 500.00              $15.95
    • $500.01 to 1,000.00           $19.95
    • $1000.01 to 1,600.00         $24.95
    • $1,600.01 to 3,000.00        $30.95
    • $3,000.01 to 4,000.00        $35.95
    • $4,000.01 to 5,500.00        $40.95
    • For all order over $5,500.00, please add $5.00 per each additional $500.00

    *For orders to Alaska and Hawaii, add $4.00 to the above chart

     Extra shipping charges apply to some merchandise as noted on line and the in catalogue.

    Express Delivery - Add $25.00 in addition to the regular shipping charge. All express orders will be processed on the following business day and shipped Fed Ex standard overnight. Mail orders are not eligible for express delivery.

    International Shipping (to include Canada) - For international delivery, a $25.00 fee will be added automatically to the above shipping chart and any additional duties, taxes and/or fees may be charged to the recipient, depending on the shipping destination. To ensure you are aware of all fees, please call 1-800-555-2451 to place your order. If you live outside the United States and Canada, please call 410-553-2813 (there will be a long distance charge for calling this number).

    Time Frame - Most merchandise is shipped within 3 days of receiving your order. Please allow 1-2 weeks for the delivery of orders within the U.S. and Canada. Please allow an additional week or longer for the delivery of orders to APO/FPO/DPO addresses. Thank you.

  2. Order Tracking - We do not provide en route tracking services.

  3. Returns - Merchandise must be returned within 30 days under the following conditions:

    • Shipping receipt must be included.
    • The merchandise and its packaging must be in salable condition.
    • If you received a gift that is identical to the item(s) you purchased, the item(s) may be returned within 60 days.
    • Damaged merchandise can only be exchanged for a replacement.
    • This policy applies to all mail orders, website orders, and over-the-counter sales including ornaments picked up at the WHHA fulfillment center.
    • There will be no exceptions to this policy.