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Shipping / Return Policy

Shipping Inquiries

Questions:

  1. What are your shipping rates / options?
  2. How / where do I track my order?
  3. How do I return an item? (Return Policy)

Answers:

  1. The White House Historical Association offers free standard shipping for up to 5 current year ornaments anywhere in the continental United States.
    The following are the standard shipping and processing charges for all merchandise, 6+current year ornaments, and up to 5 current year ornaments with other products in the United States*        

    • Up to $100.00                    $6.95
    • $100.01 to 250.00              $9.95
    • $250.01 to 500.00              $15.95
    • $500.01 to 1,000.00           $19.95
    • $1000.01 to 1,600.00         $24.95
    • $1,600.01 to 3,000.00        $30.95
    • $3,000.01 to 4,000.00        $35.95
    • $4,000.01 to 5,500.00        $40.95
    • For all order over $5,500.00, please add $5.00 per each additional $500.00

    *For orders to Alaska and Hawaii, add $4.00 to the above chart

     Extra shipping charges apply to some merchandise as noted on line and the in catalogue.

    Express Delivery - Add $25.00 in addition to the regular shipping charge. All express orders will be processed on the following business day and shipped Fed Ex standard overnight. No delivery on weekends or holidays. Mail orders are not eligible for express delivery.

    International Shipping (including Canada) - For international delivery, a $45.00 fee will be added automatically to the above shipping chart and any additional duties, taxes and/or fees may be charged to the recipient, depending on the shipping destination. To ensure you are aware of all fees, please call 1-800-555-2451 to place your order. If you live outside the United States and Canada, please call 410-553-2813 (there will be a long distance charge for calling this number).

    Time Frame - Most merchandise is shipped within 3 days of receiving your order. Please allow 1-2 weeks for the delivery of orders within the U.S. and Canada. Please allow an additional week or longer for the delivery of orders to APO/FPO/DPO addresses. Thank you.

  2. Order Tracking - We do not provide en route tracking services.

  3. Returns - Merchandise must be returned within 30 days of receipt of your purchase and include shipping receipt for credit card refund or exchange:

    • The merchandise and its packaging must be in salable condition.
    • You receive as a gift the same merchandise you purchased.
    • Damaged merchandise can only be exchanged for a replacement.
    • For Purchases of White House Christmas Ornaments:
      • A re-stocking fee equal to 15% of the total dollar amount of any returned ornaments will be charged for purchases of 26 or more ornaments of the same year.
      • Customers who purchase 100 or more White House Christmas ornaments must obtain a Return Authorization Number (RAN) before returning any quantity of ornaments for a refund. Call 1-800-555-2451, and ask for a Customer Service Representative to request a RAN and provide the reason for returning the ornaments and the quantity to be returned. The RAN must appear on the outside of the return shipping package in order to process a refund.
      • Customers who purchase 100 or more ornaments after December 15 will be charged an additional re-stocking fee equal to 5% of the total dollar amount of the returned ornaments.
    • This policy applies to all mail orders, website orders, and over-the-counter sales including ornaments picked up at the association’s fulfillment center located in Largo, Maryland.
    • There will be no exceptions to this policy.