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FAQ: My Account

  1. WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT?

    An account provides access to features and custom settings that enhance your shopping experience, such as storing multiple shipping addresses for ease-of-use during checkout.

  2. HOW DO I CREATE AN ACCOUNT OR LOG IN TO MY ACCOUNT?

    To create an account: Select Account at the top of any page. Click “Create Account” and fill in your personal information on the following page and Click “Create.” 
    To log into an existing account: Select Account at the top of any page. Fill in your email address and password and click "Sign in." 

  3. HOW CAN I UPDATE THE INFORMATION IN MY ACCOUNT?

    Select My Account at the top of any page. Log-In with your existing email address/password. On the next page, you will see choices for your Account features in the left-hand navigation. You can edit your personal information, change your password, add or edit addresses in your address book and view your order history. Edit any info or features and save changes as required.

  4. WHY DO I HAVE TO CREATE A WHOLESALE ACCOUNT?

    The sale of the Official Christmas Ornaments are intended for individuals to add to their personal collections. Any individual or organization wanting to purchase the ornament for resale that is not for fundraising must register a wholesale account on our website. The Association reserves the right to limit quantities, refuse orders, and/or cancel orders at its discretion.

    For more information on our new wholesale account process, view our Wholesale Account Information page.

  5. I FORGOT MY PASSWORD 

    Proceed to the Account found on the top right corner of any page. Once on this page click on the "Forgot your password?" link which will request you to enter the email that was originally used to create the account. This will send you an email that will include a link for you to change your password. If you cannot find this email please check your spam. We are no longer able to reset your password for you, but if you have any further questions about this process please contact customerservice@whha.org

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