Shipping / Return Policy

Shipping Inquiries

Questions:

1. What are your shipping rates / options?
2. How / where do I track my order?

Answers:

1. The White House Historical Association offers free standard shipping for up to 5 current year ornaments anywhere in the continental United States.
   The following are the standard shipping and processing charges for all merchandise, 6+current year ornaments, and up to 5 current year ornaments with other products in the United States*        
   
   

   • Up to $100.00                    $10.00
   • $100.01 to 250.00              $12.00
   • $250.01 to 500.00              $18.00
   • $500.01 to 1,000.00           $25.00
   • $1000.01 to 1,600.00         $30.00
   • $1,600.01 to 3,000.00        $35.00
   • $3,000.01 to 4,000.00        $40.00
   • $4,000.01 to 5,500.00        $45.00
   • $5,500.01 to 7,500.00        $60.00
   • $7,500.01 to $10,000.00     $75.00
   • $10,000.01 to $15,000.00   $100.00 
   • $15,000.01 to $20.000.00    $150.00
   • $20,000.01 to $30,000.00    $250.00

   *For orders to Alaska and Hawaii, add $5.00 to the above chart
   
   Extra shipping charges apply to some merchandise as noted online and the in catalogue.
   
   Express Delivery - Add $35.00 in addition to the regular shipping charge. All express orders will be processed on the following business day and shipped FedEx 2-Day Afternoon Delivery. No delivery on weekends or holidays. Mail and international orders are not eligible for express delivery.
   
   International Shipping (including Canada) - For international delivery, a $45.00 fee will be added automatically to the above shipping chart and any additional duties, taxes and/or fees may be charged to the recipient, depending on the shipping destination. To ensure you are aware of all fees, please email customerservice@whha.org to place your order. If you live outside the United States and Canada, please call 1-800-555-2451. International shipping does not qualify for express shipping.

   Time Frame - Most merchandise is shipped within 4-6 business days of receiving your order unless otherwise noted on the product page. Please allow 1-2 weeks for the delivery of orders within the U.S. and Canada. Please allow an additional week or longer for the delivery of orders to APO/FPO/DPO addresses. Thank you.

2. Order Tracking - We do not provide en route tracking services.

Return Inquiries

Questions:

1. What is your return policy?
2. How do I return or exchange my items?
3. How long will my return/exchange take?
4. Can I return my bulk orders?

Answers:

1. What is your return policy?

   Merchandise must be returned within 30 days of receipt of your purchase and include shipping receipt for cash, credit card refund or exchange under the following conditions:

   • The merchandise and its packaging must be in saleable condition.
   • You receive as a gift the same merchandise you purchased.
   • Damaged merchandise can only be exchanged for a replacement.
   • For Purchases of White House Christmas Ornaments:
     • A re-stocking fee equal to 15% of the total dollar amount of any returned ornaments will be charged for purchases of 26 or more ornaments of the same year.
     • Customers who purchase 100 or more White House Christmas ornaments must obtain a Return Authorization Number (RAN) before returning any quantity of ornaments for a refund. Call 1-800-555-2451, and ask for a Customer Service Representative to request a RAN and provide the reason for returning the ornaments and the quantity to be returned. The RAN must appear on the outside of the return shipping package in order to process a refund.
     • Customers who purchase 100 or more ornaments after December 15 will be charged an additional re-stocking fee equal to 5% of the total dollar amount of the returned ornaments.
   • For Purchases of 10 or More Publications:
     • A re-stocking fee equal to 15% of the total dollar amount of any returned publications will be charged for purchases of 10 or more of the same book.
     • The cost of return shipping will be at the customer’s expense
   • This policy applies to all mail orders, website orders, and over-the-counter sales.
   • There will be no exceptions to this policy.

2. How do I return or exchange my items?

   We try very hard to make sure all of our merchandise is in proper condition, and to the customer's complete satisfaction. Merchandise must be returned within 30 days of receipt of your purchase through our online returns system, returns.whitehousehistory.org. The merchandise and its packaging must be in salable condition. Damaged merchandise can only be exchanged for a replacement. For Purchases of White House Christmas Ornaments: A re-stocking fee equal to 15% of the total dollar amount of any returned ornaments will be charged for purchases of 25 or more ornaments of the same year. The cost of return shipping will be at the customers expense.

1. How long will my return/exchange take?

   During high-volume seasons it may take up to 30 days for your exchange to be processed.

2. Can I return my bulk orders?

   A re-stocking fee equal to 15% of the total dollar amount of any returned ornaments will be charged for purchases of 26 or more ornaments of the same year and to purchases of 10 or more of the same publication. The cost of return shipping for publications purchased in bulk will be the responsibility of the customer.

   Please note that Customers who purchase 100 or more White House Christmas ornaments must obtain a Return Authorization Number (RAN) before returning any quantity of ornaments for a refund. Call 1-800-555-2451, and ask for a Customer Service Representative to request a RAN and provide the reason for returning the ornaments and the quantity to be returned. The RAN must appear on the outside of the return shipping package in order to process a refund.