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FAQ: Online Ordering

    1. HOW DO I CANCEL AN ORDER I PLACED ONLINE?

      Orders placed online can be canceled until 4:00pm the same day they were placed. To cancel your order, please call 1-800-555-2451.

    2. WHY DID THE SYSTEM REJECT MY INTERNATIONAL CREDIT CARD?

      We apologize that your purchase may not be able to be processed. Due to tight restrictions on credit card and billing address verification for purchases using our website, and the fact that credit cards issued by various institutions outside the United States and Canada do not use the same verification process, we may not be able to process your online request.

      If you would like there are three additional alternatives for placing your order:

      • You may call in the United States, telephone number 410-553-2813 to reach a White House Historical Association customer service representative. Representatives are available 24 hours a day. Please note this is not a toll-free number.
      • You can send a facsimile (fax) of your order to 301-636-9870.
      • You can mail your request to: White House Historical Association, P.O. Box 96586, Washington, D.C. 20090-6586

      For mail and facsimile please provide a description of the product(s) you wish to purchase, the item number, the quantity you wish to purchase, a complete shipping address, your name and a telephone number or email address, the credit card number with the card expiration date.

      * NOTE: E-mail is a non-secure source of communication. The White House Historical Association strongly advises against sending credit card information in e-mails.

    3. HOW DO I CONTACT CUSTOMER SERVICE?

      You can contact customer service by calling 1-800-555-2451. Operators are available 24 hours a day / 7 days a week.

    4. DO YOU OFFER A MILITARY DISCOUNT?

      ID.me, the leading digital identity verification network has partnered with the White House Historical Association to help military members save 15% on orders of the current year Official White House Christmas Ornament. Existing Troop ID members need only click a button and log in after adding products to their cart. New Troop ID members can sign up through ID.me in a few simple steps to redeem their instant savings. A limit of 5 current year ornaments, per order, for the military discount is in place.

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