FAQ: Online Ordering

HOW DO I CANCEL AN ORDER I PLACED ONLINE?

Please call 1-800-555-2451 to speak to a customer representative to submit a cancellation request. Orders placed online can be canceled within 30 minutes after submitting the order until 3:30pm EST (Monday through Friday). This process may take up to 48 business hours. 

Can I return sale and clearance items?  

Sale items can be returned, but clearance items are final sale and not returnable.

WHY DID THE SYSTEM REJECT MY INTERNATIONAL CREDIT CARD?

We apologize that your purchase may not be able to be processed. Due to tight restrictions on credit card and billing address verification for purchases using our website, and the fact that credit cards issued by various institutions outside the United States and Canada do not use the same verification process, we may not be able to process your online request.

If you would like there is an additional alternative for placing your order:

• You may call in the United States, telephone number 1-800-555-2451 to reach a White House Historical Association customer service representative. Please note this is not a toll-free number.

* NOTE: E-mail is a non-secure source of communication. The White House Historical Association strongly advises against sending credit card information in e-mails.

HOW DO I CONTACT CUSTOMER SERVICE?

Please call 1-800-555-2451 to speak to a customer service representative. They can be reached 24 hours a day, 7 days a week. In addition, you can contact customer service by email at customerservice@whha.org and a response will be sent during normal business hours of 9am-5pm EST (Monday-Friday).

DO YOU OFFER A MILITARY DISCOUNT?

ID.me, the leading digital identity verification network has partnered with the White House Historical Association to help military members save 15% on orders of the current year Official White House Christmas Ornament. Once the ornament is in the cart, existing Troop ID members need only click a button in the bottom left of the cart and log in. New Troop ID members can sign up through ID.me in a few simple steps to redeem their instant savings. A limit of 5 current year ornaments, per order, for the military discount is in place. This offer cannot be combined with any other offer or any other promotional offer.