FAQ / Help

• Street addresses and Military APO/FPO/DPO addresses
• All 50 states and the District of Columbia (please note there is an additional $5 fee to ship to Alaska and Hawaii)
• To select countries outside of the U.S. (please note there is an additional $45 fee for international shipments)

Standard Shipping

The White House Historical Association offers free standard shipping for up to 5 current year ornaments anywhere in the continental United States.

The following are the standard shipping charges for all merchandise. Free shipping applies on the purchase of up to 5 current year ornaments. Free shipping will not apply if additional product is purchased on the same order.*

• Up to $90 — $10.00
• $90 to $150 — $14.00
• $151 to $300 — $18.00
• $301 to $500 — $22.00
• $501.01 to $1,000 — $25.00
• $1,000.01 to $1,600.00 — $30.00
• $1,600.01 to $3,000.00 — $35.00
• $3,000.01 to $4,000.00 — $40.00
• $4,000.01 to $5,500.00 — $45.00
• $5,500.01 to $7,500.00 — $60.00
• $7,500.01 to $10,000.00 — $75.00
• $10,000.01 to $15,000.00 — $100.00
• $15,000.01 to $20,000.00 — $150.00
• $20,000.01 to $30,000.00 — $250.00
  

For orders to Alaska and Hawaii, add $5.00 to the above chart. Extra shipping charges apply to some merchandise as noted online and in the catalog.

Express Delivery

Add $35.00 in addition to the regular shipping charge. All express orders will be processed on the following business day and shipped FedEx 2-Day Afternoon Delivery. No delivery on weekends or holidays. Mail and international orders are not eligible for express delivery.

If your order totals over $30,000, please send an email to our team at customerservice@whha.org to receive estimated shipping rate and place your order.

International Shipping (Including Canada)

For international delivery, a $45.00 fee will be added automatically to the above shipping chart and any additional duties, taxes and/or fees may be charged to the recipient, depending on the shipping destination. To ensure you are aware of all fees, please call 1-800-555-2451 to place your order. International shipping does not qualify for express shipping.

Standard Shipping — Most merchandise is shipped within 3 business days of receiving your order. Please allow 1-2 weeks for the delivery of orders within the U.S. and Canada. Please allow an additional week or longer for the delivery of orders to APO/FPO/DPO addresses.

Express Shipping — All express orders will be processed on the following business day and shipped FedEx 2-Day Afternoon Delivery. No deliveries on weekends or holidays. Mail orders and framed prints are not eligible for express delivery.

International Shipping — Most merchandise is shipped within 3 days of receiving your order. The customer is responsible for any taxes, customs, or duties accrued during shipping.

Standard Shipping — Once your order has shipped you will receive an email with your tracking number.

Express Shipping — Once your order has shipped you will receive an email with your FedEx tracking number.

International Shipping — Once your order has shipped you will receive an email with your tracking number.

Yes you can. If you find any difficulty doing this please call us at 1-800-555-2451 to complete your order.

Due to the high cost of shipping and the White House Historical Association's non-profit status, we are only able to offer free shipping on these select items.

Please call 1-800-555-2451 to speak to a customer representative to submit a cancellation request. Orders placed online can be canceled within 30 minutes after submitting the order until 3:30pm EST (Monday through Friday). This process may take up to 48 business hours.

Sale items can be returned, but clearance items are final sale and not returnable.

We apologize that your purchase may not be able to be processed. Due to tight restrictions on credit card and billing address verification for purchases using our website, and the fact that credit cards issued by various institutions outside the United States and Canada do not use the same verification process, we may not be able to process your online request.

If you would like there is an additional alternative for placing your order:

• You may call in the United States, telephone number 1-800-555-2451 to reach a White House Historical Association customer service representative. Please note this is not a toll-free number.

Note: E-mail is a non-secure source of communication. The White House Historical Association strongly advises against sending credit card information in e-mails.

Please call 1-800-555-2451 to speak to a customer service representative. They can be reached 24 hours a day, 7 days a week. In addition, you can contact customer service by email at customerservice@whha.org and a response will be sent during normal business hours of 9am-5pm EST (Monday-Friday).

ID.me (https://www.id.me/), the leading digital identity verification network has partnered with the White House Historical Association to help military members save 15% on orders of the current year Official White House Christmas Ornament. Once the ornament is in the cart, existing Troop ID members need only click a button in the bottom left of the cart and log in. New Troop ID members can sign up through ID.me in a few simple steps to redeem their instant savings. A limit of 5 current year ornaments, per order, for the military discount is in place. This offer cannot be combined with any other offer or any other promotional offer.

The White House Historical Association is responsible for collecting sales taxes in various states due to a recent Supreme Court decision. If you are tax exempt, you will need to provide official documentation stating your tax exempt status, such as a State Sales Tax Exemption Certificate, Diplomatic Tax Exemption card, Proof that you are a Federal Entity, etc. to us by emailing it to exemptsales@whha.org. If you have questions, please call our customer service at 1-800-555-2451 or email at customerservice@whha.org.

If you are tax exempt, you will need to provide the White House Historical Association with official documentation stating your tax exempt status, such as a State Sales Tax Exemption Certificate, Diplomatic Tax Exemption card, Proof that you are a Federal Entity, etc., by emailing it to exemptsales@whha.org. If you have questions, please call our customer service at 1-800-555-2451 or email at customerservice@whha.org.

Merchandise must be returned within 30 days of receipt of your purchase and include shipping receipt for cash, credit card refund or exchange under the following conditions:

• The merchandise and its packaging must be in saleable condition.
• You receive as a gift the same merchandise you purchased.
• Damaged merchandise can only be exchanged for a replacement.
• For Purchases of White House Christmas Ornaments:
  
  A re-stocking fee equal to 15% of the total dollar amount of any returned ornaments will be charged for purchases of 26 or more ornaments of the same year.
  
  
• This policy applies to all mail orders, website orders, and over-the-counter sales.
• There will be no exceptions to this policy.

We try very hard to make sure all of our merchandise is in proper condition, and to the customer's complete satisfaction.

For returns, please follow this link to our returns page: https://returns.whitehousehistory.org/

Once you have entered the necessary information, such as email associated with the purchase or order number and zip code, we can begin processing your return. Instructions will be sent to your email to complete the returns process.

Refunds will be issued back to your original form of payment. Normal bank processing times do apply and may take up to a full billing cycle. If you have additional questions about a return or refund, please reach out to our customer service team via email at customerservice@whha.org or via phone at 1-800-555-2451.

If you did not receive the items you purchased due to carrier issues, please contact our Customer Service via email, customerservice@whha.org. We will do our best to rectify the situation.

White House Visitor Center

Address — The White House Visitor Center is located in the Department of Commerce building at 1450 Pennsylvania Avenue NW Washington, DC 20230 between 14th and 15th Streets, NW.

Hours — The Visitor Center shop is open Monday through Sunday 7:30 a.m. until 4:00 p.m. (closed on Thanksgiving Day, Christmas Day, and New Year's Day).

Phone Number — 202.208.7031

The White House History Shop

Address — Located inside the People's House at 1700 Pennsylvania Ave NW Washington, DC 20006

Hours — The White House History Shop is open daily 9 am until 5 pm. (Closed on Thanksgiving Day, Christmas Day and New Year's Day).

Phone Number — (771) 888-4007 ext. 337

An account provides access to features and custom settings that enhance your shopping experience, such as storing multiple shipping addresses for ease of use during checkout.

To create an account: Select Account at the top of any page. Click "Create Account" and fill in your personal information on the following page and Click "Create."

To log into an existing account: Select Account at the top of any page. Fill in your email address and password and click "Sign in."

Select My Account at the top of any page. Log-In with your existing email address/password. On the next page, you will see choices for your Account features in the left-hand navigation. You can edit your personal information, change your password, add or edit addresses in your address book and view your order history. Edit any info or features and save changes as required.

The sale of the Official Christmas Ornaments are intended for individuals to add to their personal collections. Any individual or organization wanting to purchase the ornament for resale that is not for fundraising must register a wholesale account on our website. The Association reserves the right to limit quantities, refuse orders, and/or cancel orders at its discretion.

For more information on our new wholesale account process, view our Wholesale Account Information page (https://shop.whitehousehistory.org/pages/wholesale-account-information).

Please call 1-800-555-2451 to speak to a customer service representative. They can be reached 24 hours a day, 7 days a week. In addition, you can contact customer service by email at customerservice@whha.org and a response will be sent during normal business hours of 9am-5pm EST (Monday-Friday).

To request a catalog please go our CONTACT US page and supply us with your mailing address in the "comments" field. One will be mailed to you.

The Association has a number of ways to support the work of our historians, scholars, and teachers from annual giving (https://www.whitehousehistory.org/support) to adding a donation at checkout. See the full list of ways to support the Association at https://www.whitehousehistory.org/support.

You can purchase a subscription by emailing books@whha.org.

You can join our email list with the sign up form on the contact us page (https://shop.whitehousehistory.org/pages/contact-us).

Yes we do! Connect with us here:

• Facebook: https://www.facebook.com/WhiteHouseHistory/
• Twitter: https://twitter.com/WhiteHouseHstry
• Instagram: https://www.instagram.com/whitehousehistory/
• Pinterest: https://www.pinterest.com/WhiteHouseHstry/

The Official White House Christmas Ornament (https://www.whitehousehistory.org/about-the-official-white-house-christmas-ornament) is developed each year by the White House Historical Association, the official private partner of the White House. As a nonpartisan, nonprofit we understand the importance of carefully selecting the brands and products you affiliate with your organization. By choosing the Official White House Ornament for your organization's fundraising campaign, you are joining a select number of organizations that are granted permission to promote this iconic American collectible in support of their fundraising goals.

If you have suggestions, questions, or would like to purchase the ornament for your organization's fundraising efforts, please visit our fundraising page (https://www.whitehousehistory.org/fundraising).

Since 2015, the White House Historical Association has offered a complimentary ornament registration process. Please use the serial number and URL located on the inside lid of your ornament box.

You can email books@whha.org.

Please email books@whha.org.

Yes! Please email books@whha.org. A postcard will be mailed to the subscription recipient on your behalf.

Shop Pay Installments offers the option to split your purchase into the following installment payment options:

• Four, biweekly, interest-free payments, for orders from 50 USD to 999.99 USD.
• Monthly payments for orders from 150 USD to 17,500 USD. Monthly installment orders are interest-bearing from 10 to 36% APR, and may be paid in three, six, or twelve months depending on the purchase amount.
• For instance: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.
• Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: https://www.affirm.com/licenses.

The White House Historical Association Text Message Program is the latest way to receive updates on new products, retail sales, and publication releases.

Sign up at: https://thewhitehousehistoricalassociation.attn.tv/p/9LE/landing-page

If you ever have a question or concern, simply reply to one of our messages with your comment and receive a response from a customer service team member. You can unsubscribe at any time by texting the word [Stop]. If you accidentally unsubscribe from the program, you can resubscribe by texting the word [Unstop].

Every customer receives 10% off one online order when they sign up to receive text messages. The following exclusions apply:

• One use per customer
• Minimum purchase of one item
• 10% discount code cannot be combined with other discount codes
• 10% discount code will be automatically generated and sent via text
• Discount expires December 31, 2026