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FAQ: Returns & Exchanges
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WHAT IS YOUR RETURN POLICY?
Merchandise must be returned within 30 days of receipt of your purchase and include shipping receipt for cash, credit card refund or exchange under the following conditions:
- The merchandise and its packaging must be in saleable condition.
- You receive as a gift the same merchandise you purchased.
- Damaged merchandise can only be exchanged for a replacement.
- For Purchases of White House Christmas Ornaments:
- A re-stocking fee equal to 15% of the total dollar amount of any returned ornaments will be charged for purchases of 26 or more ornaments of the same year.
- This policy applies to all mail orders, website orders, and over-the-counter sales.
- There will be no exceptions to this policy.
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HOW DO I RETURN OR EXCHANGE MY ITEMS?
We try very hard to make sure all of our merchandise is in proper condition, and to the customer's complete satisfaction.
For returns, please follow this link to our returns page: returns.whitehousehistory.org
Once you have entered the necessary information, such as email associated with the purchase or order number and zip code, we can begin processing your return. Instructions will be sent to your email to complete the returns process.
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HOW LONG WILL MY RETURN/EXCHANGE TAKE?
Refunds will be issued back to your original form of payment. Normal bank processing times do apply and may take up to a full billing cycle. If you have additional questions about a return or refund, please reach out to our customer service team via email at customerservice@whha.org or via phone at 1-800-555-2451.
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I DID NOT RECEIVE MY PURCHASE, WHAT CAN I DO?
If you did not receive the items you purchased due to carrier issues, please contact our Customer Service via email, customerservice@whha.org. We will do our best to rectify the situation.
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