At this time, in the interest of our employees' health and safety, the White House Historical Association has implemented an alternately scheduled, temporarily dispersed workforce strategy in our call and fulfillment centers, as of March 25, 2020. We will continue accepting orders. All customer service inquiries may be submitted to and will be answered by email from firstname.lastname@example.org.
Please note: We are not accepting expedited orders at this time. Orders being shipped to business addresses in areas affected by 'shelter-in-place' orders will not be delivered if the receiving business is closed. We anticipate that shipments to residential addresses will continue without interruption.
WHERE DOES THE WHITE HOUSE HISTORICAL ASSOCIATION SHIP?
- Street addresses and Military APO/FPO/DPO addresses
- All 50 states and the District of Columbia
- To select countries outside of the U.S. (please note there is an additional $45 fee for international shipments)
WHAT ARE YOUR SHIPPING RATES/OPTIONS?
The White House Historical Association offers free standard shipping for up to 5 current year ornaments anywhere in the United States.
The following are the standard shipping charges for all merchandise. Free shipping applies on the purchase of up to 5 current year ornaments anywhere in the continental United States. This does not apply to international orders. Free shipping will not apply if additional product is purchased on the same order*
|Up to $100.00||$10.00|
|$100.01 to 250.00||$12.00|
|$250.01 to 500.00||$18.00|
|$500.01 to 1,000.00||$25.00|
|$1000.01 to 1,600.00||$30.00|
|$1,600.01 to 3,000.00||$35.00|
|$3,000.01 to 4,000.00||$40.00|
|$4,000.01 to 5,500.00||$45.00|
$5,500.01 to $7,500.00
$7,500.01 to $10,000.00
$10,000.01 to $15,000.00
$15,000.01 to $20,000.00
$20,000.01 to $30,000.00
Extra shipping charges apply to some merchandise as noted online and in the catalog.
If your order totals over $30,000, please call 301-636-6606 to receive estimated shipping rate and place your order.
Add $35.00 in addition to the regular shipping charge. All express orders will be processed on the following business day and shipped Fed Ex standard overnight. No deliveries on weekends or holidays. Mail orders and framed prints are not eligible for express delivery. International orders do not qualify for express shipping.
International Shipping (Including Canada)
For international delivery, a $45.00 fee will be added automatically to the above shipping chart and any additional duties, taxes and/or fees may be charged to the recipient, depending on the shipping destination. To ensure you are aware of all fees, please call 1-800-555-2451 to place your order. If you live outside the United States and Canada, please call 410-553-2813 (there will be a long distance charge for calling this number). International shipping does not qualify for express shipping.
WHEN WILL MY ORDER BE SHIPPED AND DELIVERED?
STANDARD SHIPPING – Most merchandise is shipped within 3 days of receiving your order. Please allow 1-2 weeks for the delivery of orders within the U.S. and Canada. Please allow an additional week or longer for the delivery of orders to APO/FPO/DPO addresses.
EXPRESS SHIPPING – All express orders will be processed on the following business day and shipped Fed Ex standard overnight. No deliveries on weekends or holidays. Mail orders and framed prints are not eligible for express delivery.
INTERNATIONAL SHIPPING – Most merchandise is shipped within 3 days of receiving your order. The customer is responsible for any taxes, customs, or duties accrued during shipping.
HOW CAN I TRACK MY ORDER?
STANDARD SHIPPING – Once your order has shipped you will receive an email with your tracking number.
EXPRESS SHIPPING – Once your order has shipped you will receive an email with your Fedex tracking number.
INTERNATIONAL SHIPPING – Once your order has shipped you will receive an email with your tracking number.
CAN I SHIP TO AN ADDRESS THAT IS DIFFERENT FROM MY BILLING ADDRESS?
- Yes you can. If you find any difficulty doing this online please call us at 1-800-555-2451 to complete your order.
WHY DOES FREE SHIPPING ONLY APPLY TO UP TO 5 CURRENT YEAR ORNAMENTS?
- Due to the high cost of shipping and the White House Historical Association’s non-profit status, we are only able to offer free shipping on these select items.